FAQs

Common Queries

You asked, We answered.

 What makes Alter Ego Cosmeceuticals different from other skincare brands?

Alter Ego Cosmeceuticals blends cutting-edge scientific formulations with natural, high-quality ingredients. We prioritize efficacy, safety, and luxury to deliver products that visibly improve your skin's health and appearance. Our products are designed for results-driven skincare with a focus on anti-aging, hydration, and overall skin rejuvenation.

Are your products suitable for all skin types?

Yes! Our skincare line is formulated to be gentle yet effective for all skin types, including sensitive, dry, oily, and combination skin. Each product is crafted with non-irritating ingredients to ensure a nourishing experience for every skin type.

How do I know which products are right for my skin?

We recommend starting with a Skin Consultation from our experts, which will help you choose products tailored to your specific skin concerns and needs. You can also explore our product descriptions and ingredients lists to find products designed for your goals, whether it’s anti-aging, hydration, or brightening.

Are your products cruelty-free?

Yes, all of our products are 100% cruelty-free. We are committed to ethical practices and do not test on animals.

Can I use Alter Ego Cosmeceuticals products if I have sensitive skin?

Our products are formulated with sensitive skin in mind. However, we recommend performing a patch test on a small area of skin before full application, especially if you have known sensitivities or allergies to skincare ingredients.

How soon will I see results?

While results can vary depending on individual skin types and concerns, many customers notice improvements within 2–4 weeks of consistent use. For optimal results, we recommend incorporating our products into your daily skincare routine.

How do I apply the products correctly?

Each product comes with specific application instructions to ensure you get the best results. For general guidance:

• Apply serums to clean, damp skin before moisturizers.

• Use sunscreen every morning to protect and maintain results.

• Follow our recommended order of application for maximum efficacy.

Do you offer gift cards?

Yes! We offer digital gift cards, so you can give the gift of luxury skincare to someone special. Gift cards can be purchased on our website and used for any product in our collection.

 How can I contact customer service?

You can reach our customer service team via email at alteregocosmeceuticals@gmail.com. Our team is available Monday through Friday from 9 AM to 6 PM [EST].

Where are your products made?

All of our products are proudly made in the U.S.. We adhere to strict quality control standards to ensure every product is of the highest quality.

 Do you offer any discounts or promotions?

Yes! We often offer limited-time promotions, discounts, and giveaways. Make sure to sign up for our newsletter or follow us on social media to stay up-to-date on the latest offers.

How can I use your soap and is it safe for my entire body?

Any colorants are from natural sources and FDA approved. No active lye exist in our soaps. Cruelty free. Non comedogenic oils. Paraben and MPG Free which make our soaps amazing for the entire body.  

Though our soaps smell good enough to eat, please don't ingest. 

What is your return policy?

We pride ourselves in fulfilling the needs of our customers. If you receive an order that is incorrect in size, fragrance, type or quantity we are more than happy to correct and properly fulfill your request. Return labels are included in all orders. Returns and/or refunds will only be issued within 30 days of purchase and unopened packaging.

What ingredients are used in your soaps?

Aqua, Glycerin, Sorbitol, Sodium Cocoyl Isethionate, Disodium Lauryl Sulfosuccinate, Sodium Chloride, Phenoxyethanol, Tetrasodium Etidronate